Customer SuccessRemote (US)Remote
Customer Success Manager, Mid-Market
Own retention and expansion outcomes for mid-market customer portfolios.
Customer SuccessRemote (US)full time
About the Role
We are hiring a Customer Success Manager to drive onboarding quality, adoption, renewal health, and expansion opportunities.
What You'll Do
- Manage a portfolio of mid-market customer accounts.
- Build success plans tied to customer outcomes.
- Partner with support and product on escalation resolution.
- Lead renewal and expansion planning with customer stakeholders.
What We're Looking For
- Experience managing B2B SaaS customer portfolios.
- Strong communication and relationship management skills.
- Data-informed approach to account health management.
- Ownership mindset and execution consistency.
Interview Process
- Intro call with recruiting.
- Customer success interview.
- Scenario-based account management discussion.
- Final leadership conversation.
Apply for this role
Submit your application below. We review every submission and respond by email when there is a fit.