Open threads today
27
Quote requests, schedule changes, and invoice replies stay visible in one operating queue.
Inbox software
A day of customer follow-up done in minutes.
Route quote requests, schedule changes, invoice questions, and internal handoff from one operating queue built for office and field teams.
What's your work email?
Get started for freeBest for service businesses running shared office communication across quoting, dispatch, and billing.
Trusted by contractor teams running quoting, scheduling, and billing follow-through from one office queue.
Torres HVAC SolutionsStevens HVACCity PlumbingBright Spark ElectricPacific Mechanical Group
Shared thread handling
Sort, route, done.
Handle triage, ownership, replies, and connected follow-through from one inbox built for contractor teams.
SalesDispatchBilling
Inbox in the middle of the day.
Keep the office and field working from the same thread.
Customer updates, service notes, and billing follow-through are easier to trust when everyone can see the same conversation before the next action is promised.
See the workflowBy the numbers
Fewer missed updates. Faster handoff.
When customer communication, scheduling context, and billing follow-through stay in one system, the office spends less time chasing the next move.
Assigned for follow-up
12
Ownership stays explicit before a promised customer update gets missed or duplicated.
Replies sent same day
18
Office teams answer from the same system that already knows the job, quote, and billing context.
Routing and permissions
Customization that keeps you in control.
Keep thread ownership, response context, and role visibility aligned before the next reply goes out.
Assignment orchestration
Assignment flows that just flow.
Route new customer updates to sales, dispatch, or billing before they stall in a personal inbox or break the field handoff.
Reply or escalate with certainty.
Keep the quote, schedule, and latest customer note visible while deciding who owns the response and what needs approval.
Route customer updates to sales, dispatch, or billing before they stall in a personal inbox.
Keep the quote, schedule, and customer record visible while deciding who responds next.
Role visibility
Assign permissions. Avoid errors.
Decide who can see every thread, who can reply, and who can close the loop on billing follow-up before communication breaks down.
OM
Office manager
Shared inbox permissions
See all assigned threads
Reply to customers
Close billing follow-up
From the office
“Inbox changed how we run follow-up. The office can see the customer thread, who owns the next move, and what the field still needs before the reply goes out.”
Keep work moving
Your inbox system should move work forward.
Use the same communication workflow for quote follow-up, service timing, and billing reminders so the next step never starts from scratch.
Quote follow-up
Keep estimate questions attached to the actual proposal.
Scope clarification, financing questions, and approval nudges stay tied to the same quote record instead of disappearing into email.
Schedule handoff
Move from the message into scheduling without retyping the story.
Arrival-window changes, assignment handoff, and reschedules work better when the calendar inherits the message context.
Billing delivery
Handle invoice reminders and payment questions in the same timeline.
Collections stay cleaner when the office can see what was quoted, scheduled, and already communicated before the next reminder goes out.
Standardize follow-through
Run the same clean workflow from intake to delivery.
Keep context, records, and send controls in one place so customer communication stays consistent across every office workflow.
Capture context once
Start from the customer thread instead of a blank note.
The office does not have to rebuild the issue, site, urgency, and promised next step in a second system.
Keep records attached
Preserve what was promised before the reply leaves.
Quote status, scope, files, and customer detail stay visible so the team answers with confidence instead of guesswork.
Send clean updates
Use one delivery flow for confirmations, nudges, and reminders.
Bcc, SMS notify, and reusable templates stay inside the same send surface for office and billing follow-through.
See for yourself
Watch how contractor teams run inbox without leaving the rest of the platform.
Go step by step through queue triage, assignment, reply controls, quote follow-up, and invoice delivery.
One platform for every part of the customer workflow.
Connected product
Schedule jobs without chaos
Keep crews, timing, and open capacity in one calendar.
ExploreConnected product
Dispatch with live context
Route the right crew with notes, scope, and timing.
ExploreConnected product
Manage jobs with context
Keep scope, files, and updates attached all the way through.
ExploreConnected product
Invoice work without re-entry
Turn completed jobs into invoices in one clean step.
ExploreFAQ
Yes. Customer replies come back to the inbox linked to the job.
Time is money. Keep every reply moving.
Run one shared communication workflow across quoting, scheduling, dispatch, invoicing, and payment follow-through so the team can act without losing the thread.
What's your work email?
Get started for free