Incident severity
- - Critical: broad workflow outage affecting production availability.
- - High: major product degradation with partial workflow impact.
- - Medium: localized disruption with known workaround.
Service alerts and incident communication
JobsiteOn uses a structured alert model so teams can quickly understand product impact, mitigation status, and recovery timing.
Communication cadence
- - Initial alert as soon as impact is confirmed.
- - Progress updates during active mitigation.
- - Resolution notice with service restoration summary.
Customer channels
- - Support notifications for active customer incidents.
- - Trust Center status page for product-level visibility.
- - Post-incident follow-up for materially disruptive events.
Alert contact path
For urgent incident questions, contactsupport@jobsiteon.com.